Frequently Asked Questions

To register from our homepage, portlandartmuseum.org, click “Register” in the upper right hand corner. This will bring you to the registration form, where you can fill in your personal information. The email address you enter here will serve as your username. You will also make a password to use in the future. Once you have filled out the registration form, click “Register” in the bottom right hand corner of the screen to complete your registration.

If you are given a registration error message after filling out the form, you may already be registered. You can continue the online ticketing process by signing in. For help with website errors, you can email connect@pam.org or call the membership office at 503-276-4249.

If you get an error message that your email is invalid, when signing in, you are not registered for the website. Follow the steps to register. If you receive an invalid email error elsewhere on the website, you may have already registered, or the email you enter does not match the email we have on file. You can call the membership office at 503-276-4249 to update this information and troubleshoot any other problems.

Once you have successfully registered, you can sign in at various points in the ticketing process by clicking “Member Sign In” in the upper right hand corner of the website. The simplest way to sign in is to wait until you have all the tickets you want in your cart, then click “Member Sign In” in the upper right hand corner. When the Sign in box pops up in the center of the screen, enter your email and password, and click the “Sign In” button inside the box.

If instead of “Member Sign In,” your email address is displayed in the upper right, you are already signed in.

Your username is the email you entered when filling out the online registration form. It is usually the primary email we have on file for your membership. If you are unsure which email is set as your username, call the membership office at 503-276-4249 or email membership@pam.org.

If you can’t remember your password, enter your email address in the “Sign In” box and click “Forgot your password.” You will be sent an email with instructions on how to reset your password.

You are no longer required to enter your membership number or ID number anywhere on the website. All of your benefits as a member can be accessed by signing in.

Museum admission and lecture tickets are available in person at the Museum’s box office or from the calendar page.

For Museum Admission, click “Museum Admission Tickets” you will see the ticket defaulted to a specific day and time. Select the date and time (for timed entry tickets) you intend to visit using the “Other dates” and “Other times” buttons if applicable. You may then enter the quantity of tickets you would like to reserve in the “Member” category, and click the “add to cart” button in the bottom left corner of the screen. Be sure to sign in to receive your member discount.

For tickets to lectures or other public museum events, find the lecture or event by date on the calendar itself. The calendar will display the current month. If the event you are looking for is in a different month, access future months by clicking the abbreviated month right above the days of the week at the top of the calendar. This will scroll the calendar over to the next month. Click on the title of the event on the calendar. The next page will feature a description of the event. Click the blue “purchase tickets” or “reserve tickets” button to reach the tickets page. You can then enter the quantity of tickets you would like in the “Member” category, and click the blue “add to cart” button in the bottom left corner of the screen. Be sure to sign in to receive the member discount.

Many member event invites are sent by email. Make sure to provide us with a current email address in order to receive exclusive member invitations.

To sign up for a member event from the home page, click “Events” and select “Member Events” from the list on the right side of the screen. Here you will find a list of current and upcoming member events. If the event requires a ticket reservation and tickets are still available, you will see a blue “Reserve tickets” button at the end of the event description. Once you reach the ticket page, make sure to sign in in order to enter the quantity of tickets you would like to reserve.

Member event tickets are also available in person at the Museum’s box office.

To receive member rates, you must be signed in to our website. Check the upper right hand corner, if your email is listed here, you are currently signed in.  Your discount will be applied once the tickets are in your cart. The discounted rate can be seen listed under “total,” (the “Price” heading will still reflect the full value of the tickets).

If your email is listed in the upper right, first check to make sure you selected the quantity of tickets you want in the Member ticket category, and not Adult, Student, or Senior. The type of ticket you chose is listed underneath “Description” in the cart. If your ticket does not say “member” in the description, go back to the ticket page and be sure to put the quantity of tickets you want in the member category. You can remove the incorrect tickets from your cart by clicking the “remove” button. If you are signed in and have member category tickets in your cart, and are still being charged full price, contact the Membership department at 503-276-4249 or membership@pam.org for assistance.

Your online registration applies to your membership only and will only permit the number of tickets that your membership level allows.

Yes, however, guest passes must be redeemed in-person at the Museum on a first-come, first-served basis in advance of your visit, as we are unable to accept any discounts or coupons online at this time. Please note that in order to make up for lost time during our closure, we will continue to accept these passes past the expiration date listed so that you can use them once we are able to resume in-person ticketing.

You can continue to go through the process of getting tickets for multiple events by putting tickets in your cart and clicking the “continue shopping” button next to the cart icon in the upper right. To return to your cart at any time, click the shopping cart icon.

Tickets ordered online will be delivered via email. Once your transaction has finished, you will be given a summary of your order with a link to print out your e-Ticket. Please print your e-ticket or be prepared to present it on your phone screen for the barcode(s) to be scanned at admission and arrive at the time listed on your ticket.

Tickets can be cancelled or rescheduled by Guest Services. To reach Guest Services, call the Museum’s main line at 503-226-2811, or visit our box office in person.

We are currently unable to sell or reserve any tickets (including free ticket reservations for members) by phone. If you have a Disability Access Request and are unable to reserve tickets online please contact us on our Disability Access line at (503) 276-4284 or via email at access@pam.org.

Members who joined or renewed while we were closed received an expiration date extension equal to the amount of months lost during our closure. For those members who did not renew while we were closed, we will allow a grace period past your original expiration date during which you will still be allowed to visit the museum for free, even though your membership’s expiration date has already passed.

Extensions and grace periods happen automatically with no action required on your part. Information on your membership’s new expiration date or grace period is communicated to members via email, so check your inbox for more specific information.

These membership details are not available on the website at this time. To get this information, call the membership office at 503-276-4249 or email us at membership@pam.org.

To change your password, click on your email address, which will appear in the upper right hand corner once you are signed in. You may then enter your current password and submit a new one. To change the email you use to sign in, call the membership office at 503-276-4249 or email us at membership@pam.org.

The website is currently unable to update member contact info online. To update your information with us, call the membership office at 503-276-4249 or email us at membership@pam.org.

We are excited to announce that Film Center and Portland Art Museum memberships have rolled into one combined membership program! This means in addition to the usual discounts on cinematic programming, you will receive free admission to the Museum! You will receive an email detailing your new membership level soon.

You can renew or purchase a membership by phone at 503-276-4249 or by mailing a check to the following address:

Portland Art Museum
Attn: Membership
1219 SW Park Ave.
Portland, OR 97205

To renew or purchase a membership online, click “support” from the homepage, then select “Membership” from the list on the right side of the screen. You will see a list of the available levels of membership. Click the “renew” (or join, if you’re a first time member) button below your desired level of membership. From the next screen, select either the 1 year or 2 year option, and fill in the names as you would like them to appear on your membership cards. If you would like your second card to be a guest card, leave the “Name on card 2” fields blank. Then click “Add to cart,” and continue to fill out your personal information. Continue to the payment page by clicking “Checkout.”

The Individual level membership will admit one person to the museum or museum events as a member. Levels Dual and above are for two adults. You can have two specific names on the membership, or you may choose to have the second person on your membership be listed as “Guest.” A Guest card will then be issued to you in addition to your personal membership card. With the guest card, you can bring anyone you want with you to the museum as a member. Guests must be accompanied by the primary member at admittance.

If you were given a discount code, you may enter it in the “Discount code” box below the total in your cart, then click “apply” to have the discount applied to your order.  If you are given an error or “discount already applied” message, call the membership office at 503-276-4249.

If you would like to buy a membership as a gift, follow the same steps for purchasing a membership, except click the “gift” button below the desired level of membership, and once you select either the 1 year or 2 year option, check the box next to “This membership is a gift.” You can then select whether you’d like to have the membership materials delivered to the gift recipient directly, or sent to you instead. You may also add a signature and gift message at this time. Once you enter the gift recipient’s information and add the membership to your cart, your billing information will be entered on the following page.

A greeting card containing gift information and temporary membership cards will arrive by mail within 5-10 days, and the recipient of the gift will receive their permanent membership cards within 3-6 weeks. Recipients of gifts purchased in December will receive their permanent cards in mid-January. *NOTE: Creative License and College Creative Licenses purchased as gifts do not include any gift materials or cards. Recipients of these memberships will not receive gift messages or materials.

If you have any special requests regarding gift memberships, contact the Membership department at (503)276-4249 or send an email to membership@pam.org.